Travel Team Assistant
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
We are looking for a Travel Team Assistant to support our Travel Advisors and ensure the smooth operation of our travel services. This role requires a proactive individual with strong attention to detail and the ability to handle multiple tasks efficiently. A key part of the role is to enhance the customer experience from start to finish, ensuring that every aspect of the client's journey is exceptional. This position offers a clear progression path to a Travel Advisor role within the company.
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
Client Support and Coordination:
Assist in the preparation of comprehensive travel documents and materials.
Enhance the client experience by ensuring personalised and high-quality service before, during, and after their trips.
Follow up with clients for feedback andconduct post-trip debriefs to continuously improve service quality.
Administrative Tasks:
Manage and record communications accurately.
Handle invoicing, payments, and other financial administrative duties.
Support the travel team with various administrative responsibilities.
Travel Planning Assistance:
Conduct research and assist with travel bookings and arrangements.
Gradually take on more complex travelplanning tasks, working towards managing assignments independently.
Proactively suggest and arrange unique experiences and activities to enhance client itineraries.
Team Collaboration:
Provide general support to Travel Advisors and assist with urgent requests.
Collaborate with the team to ensure all aspects of client trips are meticulously planned and executed.
Assist with department-wide tasks such as events, client-facing materials, and marketing initiatives.
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
Minimum of 3 years’ business experience.
Strong organisational skills with an exceptional eye for detail.
Excellent communication skills, both writtenand verbal.
Proficient in Microsoft Office Suite and ideally Adobe suite.
Ability to manage multiple tasks and priorities efficiently.
Experience working with UHNW clients is preferred.
Undergraduate degree or equivalent experience.
Proactive and self-motivated with a ‘can-do’attitude.
High level of integrity and professionalism.
Strong team player with a collaborative mindset.
Passion for travel and luxury lifestyle services.
Ability to remain calm and efficient under pressure.
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
Reporting to:
Director of Travel
Position Type:
Full-time
Location:
Flexible
Compensation:
Salary: Competitive – 6 month probation.
Bonus & commission applicable
Development & training allowance
No One Is Bigger Than The Team
Regardless of job title or role, there is no job to small, nor big for anyone. We are one team driving towards the same goal. Being the very best company we can be. No egos.
Creativity, Dreams & Imagination
There is no such thing as a bad idea. Dream big, think outside of the box. Your ideas define our future.
Loyalty & Trust
Loyal to the company at all times. Integrity in everything you do. Trust the team around you and believe in our common end goal. Creating an environment where we have a reputation for integrity and trust to uphold.
Never Satisfied
Never accept mediocrity. Incentivising staff to set their own high standards. Pursuit of excellence. Keep pushing the boundaries in personal service. Keep improving. Never stop learning. Driving the business forward.
Have Fun. Enjoy Yourself
Never accept mediocrity. Incentivising staff to set their own high standards. Pursuit of excellence. Keep pushing the boundaries in personal service. Keep improving. Never stop learning. Driving the business forward.
Individuality Is Encouraged
A diverse team, creates diverse ideas. Cognitive diversity.
Never Leave A Team Member Behind
If someone is working late, never leave them to finish alone, stay andhelp. We work as a team.