Travel Team Assistant
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
We are looking for a Travel Team Assistant tosupport our Travel Advisors and ensure the smooth operation of our travelservices. This role requires a proactive individual with strong attention todetail and the ability to handle multiple tasks efficiently. A key part of therole is to enhance the customer experience from start to finish, ensuring thatevery aspect of the client's journey is exceptional. This position offers aclear progression path to a Travel Advisor role within the company.
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
1. Client Support and Coordination:
Assist in the preparation of comprehensivetravel documents and materials.
Enhance the client experience by ensuringpersonalised and high-quality service before, during, and after their trips.
Follow up with clients for feedback andconduct post-trip debriefs to continuously improve service quality.
2. Administrative Tasks:
Manage and record communications accurately.
Handle invoicing, payments, and otherfinancial administrative duties.
Support the travel team with variousadministrative responsibilities.
3. Travel Planning Assistance:
Conduct research and assist with travelbookings and arrangements.
Gradually take on more complex travelplanning tasks, working towards managing assignments independently.
Proactively suggest and arrange uniqueexperiences and activities to enhance client itineraries.
4. Team Collaboration
Provide general support to Travel Advisorsand assist with urgent requests.
Collaborate with the team to ensure allaspects of client trips are meticulously planned and executed.
Assist with department-wide tasks such asevents, client-facing materials, and marketing initiatives.
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
Minimum of 3 years’ business experience.
Strong organisational skills with anexceptional eye for detail.
Excellent communication skills, both writtenand verbal.
Proficient in Microsoft Office Suite andideally Adobe suite.
Ability to manage multiple tasks andpriorities efficiently.
Experience working with UHNW clients ispreferred.
Undergraduate degree or equivalentexperience.
Proactive and self-motivated with a ‘can-do’attitude.
High level of integrity and professionalism.
Strong team player with a collaborativemindset.
Passion for travel and luxury lifestyleservices.
Ability to remain calm and efficient underpressure.
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
Reporting to:
Director of Travel
Position Type:
Full-time
Location:
Flexible
Compensation:
Salary: Competitive – 6 month probation.
Bonus & commission applicable
Development & training allowance
No One Is Bigger Than The Team
Regardless of job title or role, there is no job to small, nor big for anyone. We are one team driving towards the same goal. Being the very best company we can be. No egos.
Creativity, Dreams & Imagination
There is no such thing as a bad idea. Dream big, think outside of the box. Your ideas define our future.
Loyalty & Trust
Loyal to the company at all times. Integrity in everything you do. Trust the team around you and believe in our common end goal. Creating an environment where we have a reputation for integrity and trust to uphold.
Never Satisfied
Never accept mediocrity. Incentivising staff to set their own high standards. Pursuit of excellence. Keep pushing the boundaries in personal service. Keep improving. Never stop learning. Driving the business forward.
Have Fun. Enjoy Yourself
Never accept mediocrity. Incentivising staff to set their own high standards. Pursuit of excellence. Keep pushing the boundaries in personal service. Keep improving. Never stop learning. Driving the business forward.
Individuality Is Encouraged
A diverse team, creates diverse ideas. Cognitive diversity.
Never Leave A Team Member Behind
If someone is working late, never leave them to finish alone, stay andhelp. We work as a team.