Lifestyle Manager
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
Always demanding but often exhilarating, the Lifestyle Manager role requires exceptional attention to detail, creativity and the ability to make the seemingly impossible possible.
As a key part of the Lifestyle team, you will manage a portfolio of UHNW clients from around the world, handling a wide variety of lifestyle requests and creating exceptional experiences for members.
The role is frequently reactive, responding to client requests quickly and accurately, but the objective is to develop an increasingly proactive relationship with clients by anticipating their needs and introducing new opportunities and experiences.
Over time you will be assigned specific clients to manage and will also be encouraged to develop your own client base.
You will report to a senior member of the Ellidore team and contribute directly to building one of the leading luxury concierge services globally.
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
Managing a portfolio of UHNW clients on a daily basis
Creating unique, exciting and memorable experiences for clients
Developing deep knowledge of key global luxury events, destinations and opportunities
Anticipating client needs and proactively suggesting experiences and services
Building and nurturing your own client network and introducing potential members to Ellidore
Attending networking events and representing Ellidore to prospective clients
Managing client requests quickly, accurately and efficiently
Maintaining strong relationships with suppliers and partners
Travelling when necessary to meet clients, partners and suppliers
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
Essential Experience
3–4 years’ experience within the HNW or UHNW lifestyle concierge industry
Strong organisational skills and attention to detail
Confident interpersonal and social skills
Process-driven and able to manage multiple tasks simultaneously
Ability to work under tight timeframes and handle high-pressure environments
Willingness to travel when required
Desireable Experience
Projectmanagement experience
AdobeSuite proficiency
Event planning experience
We exist to facilitate extraordinary experiences for our members, through a deep understanding of their lifestyles, ambitions and how we can best enable them to do more of what they love by anticipating their needs.
Reporting to:
Head of Lifestyle
Position Type:
Full-time
Location:
Flexible
Compensation:
Salary: Competitive
Bonus & commission applicable
Development & training allowance
No One Is Bigger Than The Team
Regardless of job title or role, there is no job to small, nor big for anyone. We are one team driving towards the same goal. Being the very best company we can be. No egos.
Creativity, Dreams & Imagination
There is no such thing as a bad idea. Dream big, think outside of the box. Your ideas define our future.
Loyalty & Trust
Loyal to the company at all times. Integrity in everything you do. Trust the team around you and believe in our common end goal. Creating an environment where we have a reputation for integrity and trust to uphold.
Never Satisfied
Never accept mediocrity. Incentivising staff to set their own high standards. Pursuit of excellence. Keep pushing the boundaries in personal service. Keep improving. Never stop learning. Driving the business forward.
Have Fun. Enjoy Yourself
Never accept mediocrity. Incentivising staff to set their own high standards. Pursuit of excellence. Keep pushing the boundaries in personal service. Keep improving. Never stop learning. Driving the business forward.
Individuality Is Encouraged
A diverse team, creates diverse ideas. Cognitive diversity.
Never Leave A Team Member Behind
If someone is working late, never leave them to finish alone, stay andhelp. We work as a team.